Frequently Asked Questions

Frequently Asked Questions

WHEN DOES THE TRAIL OPEN?

2023 dates will be posted in August

WHAT ARE MY OPTIONS FOR TICKETS?

2023 tickets and prices will be posted in August

ARE THERE GROUP PRICES FOR TICKETS?

Yes, for groups of 30 or more there is a discount of $2 off, plus applicable fees. For a group discount code please contact groupsales@trailofterror.com

Availability subject to current ticket inventory.

I LOST OR DELETED THE EMAIL WITH MY TICKETS, WHAT CAN I DO?

Lookup your ScareTicket order by your email address.

If you are still having trouble please email us at ticketsales@trailfoterror.com, please include your full name, email address, and the date you purchased tickets for.

YOU HAVE SOLD OUT OF TIMED TICKETS FOR THE EVENING I WISH TO ATTEND, ARE TICKETS AVAILABLE AT THE EVENT?

Unfortunately not, tickets are only available online. If Timed Tickets and VIP Premium Passes are SOLD OUT for the night or time slot you wish to attend please check another.

WHAT HAPPENS DURING UNFAVORABLE WEATHER?

The Trail of Terror is an outdoor event, unfavorable weather conditions such as rain, high winds, or thunderstorms can cause unsafe conditions for both you our guests and the creatures of the Trail. In event of a weather closing an announcement will be posted on trailofterror.com, Facebook, and Twitter by 5pm of that night. Ticket holders will also receive an email of the cancellation with information about rain dates.

In the event of a rain date being scheduled, all the cancelled nights tickets will be automatically transferred to the rain date. A refund deadline will be set and you will be able to refund some or all of your tickets until said deadline. After the deadline passes, no refund requests will be honored. Full details will be emailed to ticket buyers.

If no rain date has been scheduled or the last rain date of the season has been cancelled due to unfavorable weather; tickets will be automatically refunded. (Refunds may take up to 10 business days from the cancel date to post to the original form of payment).

I FORGOT TO GO ON MY SELECTED NIGHT OR COULDN'T COME, CAN I GET A REFUND OR COME ANOTHER NIGHT?

No, all Timed Ticket and VIP Premium Pass sales are final. Make sure to come on your ticketed date and time.

Tickets are only valid for the year of purchase — unused tickets from previous years can't be redeemed in the future.

I BOUGHT TICKETS FOR THE WRONG NIGHT/TIME, CAN I CHANGE THEM?

Yes, but only if tickets are still available for the time slot you wish to change too. If Tickets are available, please email us at ticketsales@trailofterror.com and reference your order number along with the date/time you wish to change to.

You may be asked to verify further information about the order to initiate the transfer, and some transfers may not be possible due to unavailable ticket inventory.

Due to high email demand in September — November, it may take up to two weeks to process your request.

Unused Tickets for an already past night will not be transferred or refunded.

I PURCHASED A TIMED TICKET, NOW WHAT?

Timed Tickets are broken up into hour slots starting at 7pm with the last slot ending at 11pm. For example if you purchased a ticket for the 8pm-9pm, after arriving you will enter the designated line for that time slot. At 8pm we will begin letting in that time slots guests.

We recommend arrive no more than 30 minutes before your time slots start time and no later than 15 minutes before it ends. Arriving too early or late for your time slot can cause an increased wait.

Please note that all times are approximate and the nature of a live event experience can cause times to shift.

CAN I GET A REFUND?

No, like any live event, concert, play, musical, etc., Trail of Terror tickets are non-refundable. All sales are final and tickets must be used on their designated day.

See our weather policy for information in regard to weather closings and rain dates.

HOW LATE IS THE TRAIL OPEN UNTIL?

Time Slots are available until 11pm Fridays and Saturdays and until 10pm on Sundays.

HOW LONG DOES IT TAKE TO GET THROUGH THE TRAIL?

It takes approximately 50-60 minutes to traverse the Trail.

DOES THE TRAIL DONATE ALL THEIR PROCEEDS AND ARE ALL THE STAFF VOLUNTEERS?

It is true, the outrageous staff of the Trail of Terror is made up entirely of volunteers. Our staff are also as dedicated to community charities as they are to maniacal merrymaking.

The Trail of Terror has donated close to $2 Million benefitting local charities, individuals, and community projects in need.

See our Donations website for a complete list.

WHERE CAN I PARK?

PNA Park, located at the corner of N. Plains Hwy. and N. Plains Industrial Road provide parking for the Trail of Terror at the cost of $8 per car and $25 per coach or school bus. These fees (cash only) are collected by and for PNA Park and its continued maintenance and services.

Other area business parking lots are not recommended for parking, be aware of "No Parking" and "Tow Zone" signage; as local business will have cars illegally parked on their property towed at the owners expense.

PNA Park is not affiliated with or pays any part of collected fees to the Trail of Terror.

SINCE THE TRAIL IS OUTDOORS, CAN I SMOKE?

No, although we are an outdoor event the entire Trail of Terror property, including anywhere past our gates (line areas, concessions, restrooms, etc) are smoke free. If you must smoke and are still in line for the Trail you must exit the Trail and smoke on the road. Guests found smoking on the property risk being asked to leave.

ARE COSTUMES, HALLOWEEN MASKS, OR MAKEUP ALLOWED?

No, any guest that enters the Trail of Terror wearing a costume, Halloween mask, or makeup will be asked to remove these items. If they are unable to comply to that request they will not be allowed to enter.

IS THE TRAIL SUITABLE FOR CHILDREN?

Parents need to take an active role in determining whether or not their children should go through the Trail of Terror. We do not recommend children under the age of 10 walk the Trail and strongly recommend young children do not attend. Infants and children under 5 are not allowed.

We recommend that children ages 16 and under be accompanied by an adult when entering and that teens 16-18 come in groups.

CAN I SEND SOMEONE TO SAVE A PLACE IN LINE FOR MY GROUP IF WE ARE ARRIVING LATE?

No, the sending of a small group to hold places in line for a larger group is strictly prohibited. The line to enter the Trail is formed in a first come first served basis.

WHAT SHOULD I WEAR?

The Trail is an outdoor event that takes place during the month of October. We recommend clothing that you will be comfortable in for a few hours outside. You will be walking in the woods - comfortable footwear is highly recommended (Not: high heals, flip flops, open toe shoes, etc).

DO I NEED TO WEAR A MASK?

Masking is not required — however you are free to wear a protective face covering if you wish. Halloween costume masks or full face coverings are not allowed.

I HAVE CONDITION X, Y OR Z SHOULD I COME TO THE TRAIL?

You should not enter the Trail of Terror if you suffer from any physical or mental ailments such as asthma, heart condition, vertigo, seizures, respiratory condition, or any type of intense phobia or if you are pregnant. Please see our list of posted warnings for more information.

The Trail is an outdoor event that uses special effects, theatrical smoke, strobing lights, loud music/sound effects, unsteady/uneven ground, etc. If you believe that any of these will cause you undo physical or mental harm please do not come to the Trail. If you have specific questions don't hesitate to contact us with them at info@trailofterror.com. Please allow for up to one week for a reply.

HOW CAN I STAY UP TO DATE WITH THE TRAIL?

We have several ways for you to stay up to date with us. Of course this website but you can also follow us on both Twitter and Facebook. We also periodically send out emails to our Timed Ticket purchasers. If you want to receive these emails without purchasing a Timed Ticket just fill out this quick form. We will not sell your address to anyone. You may unsubscribe at anytime.

Updated: October 10, 2022