Frequently Asked Questions

Frequently Asked Questions

WHEN DOES THE TRAIL OPEN?

For the 2022 season, the Trail will open at approximately 7pm on
October 1st | 7, 8, 9 | 14, 15, 16 | 21, 22, 23 | 28, 29 & 30th

WHAT ARE MY OPTIONS FOR TICKETS?

★ $2 off until Sept 1st. ★ Discount automatically applied

Timed Ticket $23 $25 Timed Ticket Enter at your chosen date and time slot with guaranteed admittance. Groups entering the Trail will contain 6-12 guests. $2 off until Sept 1st.

VIP Premium Pass $38 $40 VIP Premium Pass ★ Replaces other ticketed lines with a minimum wait time. An extremely limited number of VIP Premium Passes are sold each night. $2 off until Sept 1st.

Ticketing powered by ScareTicket
All tickets sold are per-person. Fees apply.
On-Site General Admission is no longer available.

ARE THERE GROUP PRICES FOR TICKETS?

Yes, for groups of 30 or more there is a discount of $2 off, plus applicable fees. For a group discount code please contact groupsales@trailofterror.com

Availability subject to current ticket inventory.

I LOST OR DELETED THE EMAIL WITH MY TICKETS, WHAT CAN I DO?

Lookup your ScareTicket order by your email address.

If you are still having trouble please email us at ticketsales@trailfoterror.com, please include your full name, email address, and the date you purchased tickets for.

YOU HAVE SOLD OUT OF TIMED TICKETS FOR THE EVENING I WISH TO ATTEND, ARE TICKETS AVAILABLE AT THE EVENT?

Unfortunately not, tickets are only available online. If Timed Tickets and VIP Premium Passes are SOLD OUT for the night or time slot you wish to attend please check another.

WHAT HAPPENS DURING UNFAVORABLE WEATHER?

The Trail of Terror is an outdoor event, unfavorable weather conditions such as rain, high winds, or thunderstorms can cause unsafe conditions for both you our guests and the creatures of the Trail. In event of a weather closing an announcement will be posted on trailofterror.com, Facebook, and Twitter by 5pm of that night. Ticket holders will also receive an email of the cancellation with information about rain dates.

In the event of rain date being scheduled, all cancelled tickets will be automatically transferred to the rain date. A refund deadline will be set and you will be able to refund some or all of your tickets until said deadline. After the deadline passes, no refund requests will be honored. Full details will be emailed to ticket buyers.

If no rain date has been scheduled or the last rain date of the season has been cancelled due to unfavorable weather tickets will be automatically refunded. (Refunds may take up to 10 business days from the cancel date to post to the original form of payment).

I FORGOT TO GO ON MY SELECTED NIGHT OR COULDN'T COME, CAN I GET A REFUND OR COME ANOTHER NIGHT?

No, all Timed Ticket and VIP Premium Pass sales are final. Make sure to come on your ticketed date and time.

I PURCHASED A TIMED TICKET, NOW WHAT?

Timed Tickets are broken up into hour slots starting at 7pm with the last slot ending at 11pm. For example if you purchased a ticket for the 8pm-9pm, after arriving you will enter the designated line for that time slot. At 8pm we will begin letting in that time slots guests.

We recommend arrive no more than 30 minutes before your time slots start time and no later than 15 minutes before it ends. Arriving too early or late for your time slot can cause an increased wait.

Please note that all times are approximate and the nature of a live event experience can cause times to shift.

CAN I GET A REFUND?

No, all ticket sales are final and tickets must be used on their designated day.

HOW LATE IS THE TRAIL OPEN UNTIL?

Time Slots are available until 11pm Fridays and Saturdays and until 10pm on Sundays.

HOW LONG DOES IT TAKE TO GET THROUGH THE TRAIL?

It takes approximately 50-60 minutes to traverse the Trail.

DOES THE TRAIL DONATE ALL THEIR PROCEEDS AND ARE ALL THE STAFF VOLUNTEERS?

It is true, the outrageous staff of the Trail of Terror is made up entirely of volunteers. Our staff are also as dedicated to community charities as they are to maniacal merrymaking.

The Trail of Terror has donated close to $2 Million benefitting local charities, individuals, and community projects in need.

See our Donations website for a complete list.

WHERE CAN I PARK?

PNA Park, located at the corner of N. Plains Hwy. and N. Plains Industrial Road provide parking for the Trail of Terror at the cost of $8 per car and $25 per coach or school bus. These fees (cash only) are collected by and for PNA Park and its continued maintenance and services.

Other area business parking lots are not recommended for parking, be aware of "No Parking" and "Tow Zone" signage; as local business will have cars illegally parked on their property towed at the owners expense.

(PNA Park is not affiliated with the Trail of Terror)

SINCE THE TRAIL IS OUTDOORS, CAN I SMOKE?

No, although we are an outdoor event the entire Trail of Terror property, including anywhere past our gates (line areas, concessions, restrooms, etc) are smoke free. If you must smoke and are still in line for the Trail you must exit the Trail and smoke on the road. Guests found smoking on the property risk being asked to leave.

ARE COSTUMES, HALLOWEEN MASKS, OR MAKEUP ALLOWED?

No, any guest that enters the Trail of Terror wearing a costume, Halloween mask, or makeup will be asked to remove these items. If they are unable to comply to that request they will not be allowed to enter.

IS THE TRAIL SUITABLE FOR CHILDREN?

Parents need to take an active role in determining whether or not their children should go through the Trail of Terror. We do not recommend children under the age of 10 walk the Trail and strongly recommend young children do not attend. Infants and children under 5 are not allowed.

CAN I SEND SOMEONE TO SAVE A PLACE IN LINE FOR MY GROUP IF WE ARE ARRIVING LATE?

No, the sending of a small group to hold places in line for a larger group is strictly prohibited. The line to enter the Trail is formed in a first come first served basis.

WHAT SHOULD I WEAR?

The Trail is an outdoor event that takes place during the month of October. We recommend clothing that you will be comfortable in for a few hours outside. You will be walking in the woods - comfortable footwear is highly recommended (Not: high heals, flip flops, open toe shoes, etc).

DO I NEED TO WEAR A MASK?

Masking is not required — however you are free to wear a protective face covering if you wish. Halloween costume masks or full face coverings are not allowed.

I HAVE CONDITION X, Y OR Z SHOULD I COME TO THE TRAIL?

You should not enter the Trail of Terror if you suffer from any physical or mental ailments such as asthma, heart condition, vertigo, seizures, respiratory condition, or any type of intense phobia or if you are pregnant. Please see our list of posted warnings for more information.

The Trail is an outdoor event that uses special effects, theatrical smoke, strobing lights, loud music/sound effects, unsteady/uneven ground, etc. If you believe that any of these will cause you undo physical or mental harm please do not come to the Trail. If you have specific questions don't hesitate to contact us with them at info@trailofterror.com. Please allow for up to one week for a reply.

HOW CAN I STAY UP TO DATE WITH THE TRAIL?

We have several ways for you to stay up to date with us. Of course this website but you can also follow us on both Twitter and Facebook. We also periodically send out emails to our Timed Ticket purchasers. If you want to receive these emails without purchasing a Timed Ticket just fill out this quick form. We will not sell your address to anyone. You may unsubscribe at anytime.

Updated: August 10, 2022