COVID

Frequently Asked Questions

WHEN DOES THE TRAIL OPEN?

The Trail opens at approximately 7pm on October 2, 3 | 9, 10, 11 | 16, 17, 18 | 23, 24, 25 | 30th & November 1st.

What are you doing due to COVID-19?

Please see our full set of guidelines and updated ticketing information.

WHAT ARE MY OPTIONS FOR TICKETS?

Timed Tickets allowing you to pick the date and time slot you wish to enter the Trail can be purchased online. 2020 Timed Tickets are sold in packs of six.

General Admission is NO LONGER AVAILABLE — all tickets must be purchased online.

Group Ticket $150 Timed Ticket Six-Pack: Single ticket for six guests, all members of your group must arrive at the same time and stay together. A single ticket will be issued per six individuals. Designed specifically with the pandemic in mind and working with town officials.

VIP Premium Pass $40 VIP Premium Pass ★ NEW for 2020! Added at the request of our guests. Available to be purchased individually. Replaces other ticketed lines with a minimum wait time. An extremely limited number of VIP Premium Passes are sold each night.

Buy Tickets

I HAVE A GROUP OF SEVEN OR EIGHT PEOPLE, CAN I BUY ADDITIONAL TICKETS?

No, due to COVID we are currently restricted to groups of no more than six entering the Trail at the same time. We are unable to add or remove single tickets to these groups. For groups larger than six (i.e. 12, 18, etc..) multiple Six-Pack tickets can be purchased.

WHAT HAPPENS DURING UNFAVORABLE WEATHER?

The Trail of Terror is an outdoor event, unfavorable weather conditions such as rain, high winds or thunderstorms can cause unsafe conditions for both you our guests and the creatures of the Trail. In event of a weather closing an announcement will be posted on trailofterror.com, Facebook and Twitter by 5pm of that night. Timed Ticket holders will also receive an email of the cancelation along with an automatic refund unless a rain date is scheduled. (Refunds may take up to 7 business days from the cancel date).

In the event of rain date being scheduled, all canceled night tickets will be honored on the rain date and a deadline for refund requests will be posted. Specific information will be posted on our website and emailed to all ticket buyers by 7PM of the canceled night. Refund requests made after the deadline will not be honored.

I FORGOT TO GO ON MY SELECTED NIGHT OR COULDN'T COME, CAN I GET A REFUND OR COME ANOTHER NIGHT?

No, all Timed Ticket sales are final. If the Trail of Terror is cancelled for the evening, Timed Ticket holders will be emailed and their Timed Tickets automatically refunded. (Refunds may take up to 7 business days from the cancel date). If tickets are still available and your original ticket(s) date hasn't passed you can move your ticket(s) with the below instructions.

I BOUGHT TICKETS FOR THE WRONG NIGHT/TIME, CAN I CHANGE THEM?

Yes, but only if tickets are still available for the slot you wish to change too. If Timed Tickets are available, immediately purchase Timed Tickets for the desired time slot and then contact us at ticketsales@trailofterror.com please reference both the original and new order numbers, once confirmed a refund of the original tickets will be issued.

Due to high email demand in October it may take up to two weeks to process your request. We would recommend ordering tickets for a different night as soon as possible because the closer we get to Halloween the quicker they sell out. Transfers to new nights must be requested and new Timed Tickets purchased a day before the date of the old Timed Tickets, Timed Tickets not used for a past night will not be transferred or refunded.

YOU HAVE SOLD OUT OF TIMED TICKETS FOR THE EVENING I WISH TO ATTEND, ARE TICKETS AVAILABLE AT THE EVENT?

No, all tickets must be purchased online. If tickets are SOLD OUT online, no tickets are available on-site. General Admission is NO LONGER AVAILABLE.

I PURCHASED A TIMED TICKET, NOW WHAT?

Timed Tickets are broken up in to hour slots starting at 7pm with the last slot ending at 11pm. For example if you purchased a ticket for the 8pm-9pm time slot for October 2nd you can arrive during that hour and enter the designated line for that slot. At 8pm we will begin letting in that time slots guests.

HOW LATE IS THE TRAIL OPEN UNTIL?

The Trail is open until 11pm Fridays and Saturdays and until 10pm on Sundays. However the Trail may sell out of tickets for the night and close the gates earlier than the times posted. All guests who are present before we close the line off to new guests or arrive with online speed pass tickets will enter.

HOW LONG DOES IT TAKE TO GET THROUGH THE TRAIL?

It takes approximately 50-60 minutes to traverse the Trail.

DOES THE TRAIL DONATE ALL THEIR PROCEEDS AND ARE ALL THE STAFF VOLUNTEERS?

It is true, the outrageous staff of the Trail of Terror is made up entirely of volunteers. Our staff are also as dedicated to community charities as they are to maniacal merrymaking.

Over the years, the Trail donated $700,000 to the Wallingford, CT chapter of the Red Cross. The Trail now benefits the Wallingford Emergency Shelter, works closely with C.R.E.W. (Community Revitalization Efforts of Wallingford) to support students who provide humanitarian aid in areas where it is most needed as well as donating to other various local charities in need.

See our Donations website for a complete list.

WHERE CAN I PARK?

PNA Park, located at the corner of N Plains Hwy and N Plains Industrial Road provide parking for the Trail of Terror at the cost of $8 per car and $25 per coach or school bus. These fees (cash only) are collected by and for the PNA Park and their needed maintenance and services.

Other area business parking lots are not recommended for parking, be aware of "No Parking" signs and "Tow Zone" signage; as local business will have cars illegally parked on their property towed.

SINCE THE TRAIL IS OUTDOORS, CAN I SMOKE?

No, although we are an outdoor event the entire Trail of Terror property, including anywhere past our gates (line areas, concessions, restrooms, etc) are smoke free. If you must smoke and are still in line for the Trail you must exit the Trail and smoke on the road. Guests found smoking on the property risk being asked to leave.

ARE COSTUMES, MASKS OR MAKEUP ALLOWED?

No, any guest that enters the Trail of Terror wearing a costume, mask or makeup will be asked to remove these items. If they are unable to comply to that request they will not be allowed to enter.

IS THE TRAIL SUITABLE FOR CHILDREN?

Parents need to take an active role in determining whether or not their children should go through the Trail of Terror. We do not recommend children under the age of 10 walk the Trail and strongly recommend young children do not attend. Infants and children under 5 are not allowed.

CAN I SEND SOMEONE TO SAVE A PLACE IN LINE FOR MY GROUP IF WE ARE ARRIVING LATE?

No, the sending of a small group to hold places in line for a larger group is strictly prohibited. The line to enter the Trail is formed in a first come first served basis.

Due to updated social distancing rules — your entire group must enter the Trail at the same time.

WHAT SHOULD I WEAR?

The Trail is an outdoor event that takes place during the month of October. We recommend clothing that you will be comfortable in for a few hours outside. You will be walking in the woods - comfortable footwear is highly recommended (Not: high heals, flip flops, open toe shoes, etc).

A face covering is required at all times while on Trail property.

I HAVE CONDITION X, Y OR Z SHOULD I COME TO THE TRAIL?

You should not enter the Trail of Terror if you suffer from any physical or mental ailments such as asthma, heart condition, vertigo, seizures, respiratory condition, or any type of intense phobia or if you are pregnant. Please see our list of posted warnings for more information.

The Trail is an outdoor event that uses special effects, theatrical smoke, strobing lights, loud music/sound effects, unsteady/uneven ground, etc. If you believe that any of these will cause you undo physical or mental harm please do not come to the Trail. If you have specific questions don't hesitate to contact us with them at info@trailofterror.com. Please allow for up to one week for a reply.

HOW CAN I STAY UP TO DATE WITH THE TRAIL?

We have several ways for you to stay up to date with us. Of course this website but you can also follow us on both Twitter and Facebook. We also periodically send out emails to our Timed Ticket purchasers. If you want to receive these emails without purchasing a Timed Ticket just fill out this quick form. We will not sell your address to anyone. You may unsubscribe at anytime.

Updated: September 15, 2020